FREE SHIPPING ON ORDERS $45+ CAD // EU, UK & AUS Shoppers please shop via SHOPCHYUMI.ETSY.COM

FAQ

What is the return policy?
All items are a final sale. If, however, you have any questions or concerns with your product please do not hesitate to fill out this contact form.


What are the shipping options?

SHIPPING OPTIONS

* due to ongoing VAT charges, customers from EU, UK or AUS: please shop via SHOPCHYUMI.ETSY.COM

Canada

  • flat rate untracked shipping: $2.00 CAD
  • free untracked shipping for orders over $35.00 CAD
  • tracked shipping: $12.00 CAD

USA

  • flat rate untracked shipping: $4.00 CAD
  • free untracked shipping for orders over $35.00 CAD
  • tracked shipping: $16.50 CAD

International (outside North America)

  • flat rate untracked shipping: $5.50 CAD
  • free untracked shipping for orders over $35.00 CAD
  • tracked shipping: $24.00 CAD

What are the international taxes, duties, etc. that I have to pay?
Any charges such as international taxes, duties, etc are not SHOPCHYUMI's responsibilities and are to be paid by the purchaser if such charges apply.

When will I receive my order?
For Canadian Orders:

  • Order processing time: 1-3 business days
  • Order shipping dates: Within 1 business day after your order has been processed

For US & International Orders:

  • Order processing time: 1-3 business days
  • Order shipping dates: Tuesday/Thursday

How Do I Track My Order?
At this time, all orders placed will have untracked shipping by default. If you choose the "tracked" shipping option upon checkout, you will receive a tracking number.

What do I do if I never received my order?
Please fill out this contact form. Please also be reminded that if the untracked shipping option has been chosen by the purchaser, SHOPCHYUMI is not responsible for any lost mail or packages. 


    What do I do if I received a defective order?
    SHOPCHYUMI will always strive to go above and beyond to ensure customer satisfaction. If you have any concerns or questions with your order, please fill out this contact form and you will be reached within 2 business days.

    How do I make changes to an order I’ve already placed?
    As long as your order has not yet been processed, please contact SHOPCHYUMI as soon as possible and my best attempt to modify your order to your order will be made. *note that order processing time is 1-3 business days


    Where are you located?
    SHOPCHYUMI was born and created in the beautiful, rainy city of Vancouver, BC, Canada.

    How do I contact your company if my question isn’t answered here?
    Please fill out this contact form and you will be reached within 2 business days.